The buyer’s journey. You’ve no doubt heard the term before, and perhaps it’s left you scratching your head asking, “What is this all-important buyer’s journey and how will it help my business?” Well, if you’re a small business owner who’s looking to grow your business, the buyer’s journey is what’s going to help you do just that, grow your business. These days, most of your customers will find the information they need to make a buying decision by themselves. So how do you make sure your organisation is what they decide on? You need to provide the information they are looking for at each stage of the buying process.