We’ve all heard the saying, ‘know your customer’. It’s a cliché that’s as old as marketing itself, easy to dismiss as an ornament from a bygone era.
Perhaps the reason this saying still persists today is because it actually challenges us to accept a powerful truth. It’s my view that the sentiment of ‘know your customer’ offers us an inherent wisdom that’s central to marketing success.

Inbound is a philosophy and a methodology that influences more than just marketing tactics like content, search and social media, but also the way the entire company should view and treat people – I call it the Inbound Culture.